Privacy Policy

When you interact with our website or contact us online, we may collect: 

• Your name

• Email address

• Phone number

• Enquiry, booking, registration or donation details

• Communication preferences

• Any other information you choose to provide. 

If you provide information about another person, such as a participant, family member, guardian or emergency contact, you must ensure you have authority to do so. 

When you visit our website, we may collect general website usage information, including: 

• Browser and device information

• Pages visited

• Time spent on our website

• Referring websites or search terms

• General website performance and usage data. 

Our website may use cookies and similar technologies to improve user experience, understand how visitors use the site and improve website performance. 

Some website analytics information may not identify you directly, but may be capable of recognising your browser or device. 

You can disable cookies through your browser settings, although some website features may not work as intended. 

We may use the information you provide to: respond to enquiries manage bookings, events, registrations or donations provide information about our services communicate updates you have requested improve our website, services and communications manage complaints, feedback or requests meet legal, regulatory or operational obligations.

We may also use de-identified or aggregated information for reporting, planning and service improvement. 

We do not sell personal information. 

We may share personal information where necessary with: 

• Our employees, contractors or volunteers

• Trusted service providers who help us operate our website, communications, events, bookings, payments, technology systems or services

• Professional advisers, regulators or government agencies where required or authorised by law

• Other parties where you have consented or would reasonably expect us to do so.

Some technology or cloud-based service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to protect personal information in accordance with the APP. APP 8 requires covered organisations to take reasonable steps before disclosing personal information overseas. 

If you subscribe to updates or provide your email address for a specific purpose, we will use it for that purpose and related communications.

You can opt out of promotional or marketing communications at any time by using the unsubscribe function where available, or by contacting us directly. 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No website or electronic transmission is completely secure, but we use reasonable administrative, technical and organisational safeguards to protect information. 

You may request access to personal information we hold about you, or ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding. 

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of those websites.

We may update this Privacy Statement from time to time. The latest version will be available on our website. 

If you believe we have mishandled your personal information, you may contact us in writing. We will review your complaint and aim to respond within 28 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.