Referrals & Getting Started

The first step is to contact Strive Together WA to discuss the support you or the person you represent is looking for.

At this stage, we will talk with you about the type of support required and gather some initial information to help us understand whether our services may be suitable.

We may discuss things such as:

• The participant's current support needs

• Their goals and what they would like to achieve

• The type of support they are looking for

• Preferred days and times for support

• Preferred locations

• Current living arrangements, where relevant

• Community, social or employment goals

• Existing supports

• NDIS funding and the relevant support categories

Where appropriate, we will also work with the participant's family, guardian or Support Coordinator to ensure everyone involved has a clear understanding of the referral.

Before supports can commence, we need to understand the participant's NDIS plan and the funding available for the requested services.

We will confirm relevant details of the participant's plan, including:

• NDIS plan number

• Plan start and end dates

• The type of plan management arrangement

• Relevant funding categories

• Relevant support items

• The supports being requested

• The anticipated hours and frequency of support

This helps ensure that the proposed supports are appropriate and align with the participant's available NDIS funding.

For participants who are Agency-managed, Plan-managed or Self-managed, we will discuss the relevant arrangements during the onboarding process.

If you are a Support Coordinator, Plan Manager, guardian or family member assisting with the referral, we may request relevant plan and funding information to help us establish the appropriate support arrangements.

Once the referral has progressed, we will arrange an onboarding meeting with the participant and, where appropriate, their family member, guardian and/or Support Coordinator.

This meeting is an important part of the process. It gives us the opportunity to get to know the person beyond their NDIS plan and understand what matters to them.

We will talk about the participant's:

Goals

• What are they working towards?

• What would they like to achieve through their supports?

Preferences

• How do they like to communicate?

• What activities do they enjoy?

• Are there particular routines, environments or approaches that work best for them?

Support Needs

• What assistance do they require throughout their day?

• What would they like support staff to help them with?

Expectations

• What does a good support service look like to them?

• What are their expectations of their support team?

Our aim is to ensure the support we provide is not simply based on a list of tasks, but is tailored around the individual and what is important to them.

During the onboarding meeting, we will discuss the areas where support may be required.

Depending on the individual, this may include:

• Organisation and planning

• Time management and punctuality

• Developing independence

• Daily living activities

• Household tasks

• Community access

• Social participation

• Developing social connections

• Employment assistance

• Support through changes or transitions

• Participation in Connect Groups

• Medication support and administration

• Other individual support requirements

The purpose of this conversation is to build a clear picture of the support the participant requires and how Strive Together WA can best provide it.

We encourage participants, families and support professionals to share information that will help us understand the person's needs, preferences, routines and communication style.

As part of onboarding, we will work through the information and documentation required to establish the participant's support arrangements.

This may include information relating to:

• Personal details

• Emergency contacts

• Medical information

• Allergies

• Communication preferences

• NDIS plan details

• Consent

• Support requirements

• Risk and safety considerations

• Service arrangements

We will provide the required onboarding documentation and explain what is needed.

Where appropriate, documents may be completed electronically.

We understand that there can be a lot of information involved when starting with a new provider, so our team will guide you through what is required.

Before supports commence, the required consent documentation needs to be completed.

This allows Strive Together WA to communicate appropriately with the people involved in the participant's support and manage information in accordance with our requirements.

Consent may cover areas such as:

• NDIS-related communication

• General consent

• Media consent, where applicable

We take the privacy and confidentiality of participant information seriously. Information provided to Strive Together WA is managed securely and in accordance with our privacy and record management requirements.

The information gathered throughout the referral and onboarding process is used to develop an understanding of the participant's support requirements.

Your support plan helps ensure that the team understands:

• What support the participant requires

• What is important to the participant

• Their goals and preferences

• How they communicate

• Relevant routines

• Areas where they would like to build independence

• Any important medical or safety information

• The type and frequency of support required

The support plan provides an important foundation for delivering consistent, person-centred support.

Before supports begin, we will confirm the proposed service arrangements.

This includes discussing:

• The type of support being provided

• Preferred days and times

• Locations

• Expected hours of support

• Relevant NDIS funding

• Communication arrangements

• Cancellation requirements

• Reporting requirements

• Other relevant service expectations

We will also ensure that the proposed support arrangements align with the participant's available NDIS funding.

Where a service agreement is required, this will form part of the process of confirming the participant's support arrangements with Strive Together WA.

Before the first support takes place, our team completes the necessary checks to make sure the participant is ready to commence.

We confirm that:

• Required documentation has been completed

• Necessary consents have been provided

• Relevant information has been recorded

• Support requirements have been identified

• Proposed supports align with available funding

• The participant's support arrangements have been confirmed

• The relevant team members have the information they need to provide appropriate support

Once everything has been approved and arrangements are in place, your first support can be scheduled.